Privacy Policy for Golden Meadows Nursery (PTY) LTD

 

Last Updated: July 13, 2025

Golden Meadows Nursery (PTY) LTD (referred to as "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our website, purchase products from us, or interact with us.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

 

1. Information We Collect

 

We collect various types of information to provide and improve our services to you:

  • Personal Information: This includes information that can identify you directly or indirectly. We may collect:

    • Contact Details: Name, surname, email address, phone number, physical address, and billing address.

    • Account Information: Username and password if you create an account with us.

    • Payment Information: Details required for processing payments (e.g., credit card numbers, although these are typically processed by secure third-party payment gateways and not stored directly by us).

    • Communication Data: Information you provide when you communicate with us via email, phone, or contact forms.

  • Non-Personal Information (Usage Data): This includes information that does not directly identify you, such as:

    • Browser Type and Version

    • Operating System

    • IP Address

    • Pages You Visit on Our Website

    • Time and Date of Your Visit

    • Time Spent on Those Pages

    • Referring/Exit Pages

    • Clickstream Data

 

2. How We Collect Your Information

 

We collect information through various methods:

  • Directly from You: When you register for an account, place an order, subscribe to our newsletter, fill out forms, or communicate with us.

  • Automatically: Through cookies and similar tracking technologies as you navigate and interact with our website.

  • From Third Parties: We may receive information from third-party service providers (e.g., payment gateways, shipping partners) as necessary to process your orders.

 

3. How We Use Your Information

 

We use the collected information for various purposes, including:

  • To Provide and Maintain Our Service: Including processing your orders, managing your account, and delivering products.

  • To Improve Our Website: Understanding how users interact with our site helps us enhance functionality and user experience.

  • To Personalize Your Experience: To present content and product offerings tailored to your interests.

  • To Process Transactions: To facilitate purchases and manage payment processes securely.

  • To Communicate with You: To send order confirmations, shipping updates, respond to inquiries, and provide customer support.

  • For Marketing and Promotional Purposes: To send you newsletters, special offers, and information about products or services we believe might interest you, where you have consented to receive such communications. You can opt out at any time.

  • For Security: To detect, prevent, and address technical issues or fraudulent activities.

  • To Comply with Legal Obligations: To meet legal, regulatory, and compliance requirements.

 

4. Disclosure of Your Information

 

We may share your personal information with third parties in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, shipping companies, website hosting). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

  • Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).

  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

We will never sell your personal information to third parties for their marketing purposes.

 

5. Data Security

 

We are committed to ensuring the security of your personal information. We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

 

6. Your Rights (POPIA Compliance)

 

As a South African company, we adhere to the Protection of Personal Information Act (POPIA). Under POPIA, you have certain rights regarding your personal information:

  • Right to Access: You have the right to request access to the personal information we hold about you.

  • Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information.

  • Right to Deletion (Erasure): You have the right to request the deletion or destruction of your personal information in certain circumstances.

  • Right to Object: You have the right to object to the processing of your personal information in certain circumstances.

  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.

  • Right to Data Portability: You have the right to request that we transfer your personal information to another organisation or to you directly, in a structured, commonly used, and machine-readable format.

  • Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe your rights under POPIA have been violated.

To exercise any of these rights, please contact us using the contact details provided below. We may require specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights).

 

7. Cookies and Tracking Technologies

 

Our website uses "cookies" and similar tracking technologies (e.g., pixels, web beacons) to enhance your Browse experience, analyse site traffic, and for marketing purposes.

  • What are Cookies? Cookies are small data files placed on your device.

  • How We Use Them: We use cookies to remember your preferences, track items in your shopping cart, understand how you interact with our site, and deliver relevant advertisements.

  • Your Choices: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

 

8. Links to Other Websites

 

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

9. Children's Privacy

 

Our website and services are not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

 

 

10. Changes to This Privacy Policy

 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

 

11. Contact Us

 

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: warren@goldenmeadows.co.za Phone: +2765 698 3290 Physical Address: Portion 9, Farm Klipfontein 498JR,  Bronkhorstspruit